FAQ's
Welcome to the Auto Buddy Frequently Asked Questions (FAQ) page.
We're here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don't hesitate to contact us.
How long will it take to receive my order?
Answer:
Here are our estimated delivery times:
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Handling time: 1-2 business days (Monday to Friday)
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Transit time: 5-7 business days (Monday to Friday)
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Estimated delivery time: 6-9 business days
For more details, please refer to our Shipping Policy.
Do you offer free shipping?
Answer:
Yes, we offer free shipping on all orders within the United Kingdom. For more information, please check our Shipping Policy.
Where is Auto Buddy located?
Answer:
Auto Buddy is a United Kingdom-based business offering a curated selection of high-quality automotive products with shipping available within the United Kingdom.
What if I receive a defective product?
Answer:
If you receive a defective item, we'll replace it at no cost. Please contact us within 30 days and we will arrange your return for you at no extra charge. For more information, see our Refund Policy.
What is your return policy?
Answer:
We have a simple and hassle-free return process. For complete details, please visit our Refund Policy.
When will I get my refund after returning a product?
Answer:
Once we receive and inspect your returned item, your refund will be processed within 7 business days. After the refund has been issued, please allow up to an additional 7 business days for the funds to appear in your account, depending on the bank or payment method used. See our Refund Policy for details.
How can I contact customer support?
Answer:
You can reach our customer support team through the Contact page or by emailing us at support@auto-buddy.co.uk.
Do you ship internationally?
Answer:
No, we currently ship exclusively within the United Kingdom.
Do you have a physical store location I can visit?
Answer:
We are an online-only store, allowing us to offer the best prices and widest product selection.
Can I place a bulk order for my business or organization?
Answer:
Yes, we accept bulk orders. Please contact our customer support team for details.
What is the process for exchanging a product?
Answer:
For detailed information about product exchanges, please refer to our Refund Policy.
How can I track my order?
Answer:
You can track your order through the Track Your Order page on our website.
Are your products compatible with all cars?
Answer:
Most of our accessories are designed to be universal fit and compatible with the majority of cars, vans, and SUVs. Where a product has specific compatibility requirements, this will be clearly stated on the product page.
Are the colours exactly as shown?
Answer:
We do our best to display colours as accurately as possible. However, slight variations may occur due to lighting, screen settings, or device displays. These minor differences are normal and not considered defects.
Contact Information
Store Name: Auto Buddy
Company Name: Auto Buddy is operated by Performance Max Ltd
Company Number: 14613257
Address: 12 Linden Road, London, N11 1ER, United Kingdom
Email: support@auto-buddy.co.uk
Phone: +447893926985
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
We respond to all emails within 24 hours (Monday–Friday). Messages sent over the weekend will be answered on Monday.